Claims Management

Need to make a claim? Call 01823 442214

As soon as you are aware of an incident (no matter how trivial), please get in touch with us immediately on 01823 442214.

Are you worried your insurance broker will not help you when you need to make a claim?

Making an insurance claim can be stressful and emotional, knowing what to do in the heat of the moment or when you need to think on your feet can feel overwhelming, which is why we are here to provide our customers with the highest levels of support via our fully managed claims service. We will provide you with all the advice and guidance you need throughout the process.

Our in-house claims management service forms the backbone of our operation, and we pride ourselves on our first-class service that involves reporting, processing, and coordinating your claim, and negotiating a speedy, satisfactory settlement. Keeping you informed at every stage and helping you recover as quickly as possible.

If you suffer a major loss, the claim process can be time-consuming and feel overwhelming. Many policyholders do not realise that it is their responsibility to collate documentation and present the information required by the insurer’s claims department; our claims team will be on hand to help you with this, so the claims process is as stress-free and easy as possible.

Whatever the nature of your claim, please do not hesitate to get in touch. You can rest assured we will always be here to help and assist during a potentially difficult time.

Frequently asked claims questions

Why do Atom Insurance Brokers have an in-house claim team?

We believe strongly that the claims service is fundamental to the service we provide our clients and that it is our professional responsibility to explain, support, and manage claims for our clients. Over the years other insurance brokers have looked to cut costs, and many have chosen to reduce/remove claims teams from their businesses and rely on insurers or outsource claims services, both of which significantly reduce the brokers involvement in obtaining the best claims settlement for their clients. We make sure we have full visibility of and direct involvement in all claims so we can achieve the most favourable claims outcome.

When Should I tell my insurance broker about a claim?

As soon as you are aware of an incident (no matter how trivial), please get in touch with us immediately on (01823 442214) as this will ensure that we can give you the right advice and keep claims costs to a minimum

What information will my insurer need when I make a claim?

While it depends on what type of claim it is, it is the policyholder’s responsibility to present the right information to the insurer’s claims team. We can assist and guide you to present the right information in the right way. We work on your behalf and not on the behalf of the insurer; we are on your side!


Our reputation for integrity and honesty is at the heart of all we do, therefore we are highly regarded by insurers.


We aim to build a personal relationship with every client we work with, which translates to great service.


We use our knowledge of insurance and risk transfer to get you the right cover at the right cost.

We would love to talk with you about your insurance arrangements, please give us a call.

Atom Insurance Brokers,
Blackdown House,
Blackbrook Park Avenue

Registered in England No. 4499126 | Atom Insurance Brokers Ltd is authorised and regulated by the Financial Conduct Authority.

The Financial Ombudsman Service (FOC) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at